Board Management
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      1. Board Management
      2. Board Management

      Dos and Don'ts for KPI Calls

       

       

      1. Always be on time.

      2.  Make sure each member of the executive team makes a contribution.

      3.  Following Agenda while maintaining flexibility is key.

      4. Always make sure all parties understand that timeliness on the calls are important.

      5. Never let any one person unnecessarily dominate the call.

      6. Be able to call out any discrepancies of data.

      7. Relate KPI results to goals that were established by the team.

      8. Know and understand each KPI category & spend time with Executive teams offline to make sure the team understands the significance of various KPI categories and their impact on performance.

      9. Always ask members of the ownership team to bring up issues and concerns related to topic being discussed.

      10. Never argue with executives on the call. Make sure any contentious discussions transpire in private.

      11. Always look for red alerts that indicate the company may be headed down a wrong performance path.

      12. Ask questions regarding each part of the KPI to ensure that the executive team is speaking with clarity.

      13. Engage in active listening so that each member of the executive team has a voice.

      14. Do not cut people off when speaking but remember to control the tempo of the meeting.

      15. Always ask open-ended questions so that full engagement with participants on the call transpires.